Software of ticketing for helpdesk of customers assistance

Add to your Nios4 the management of assistance request

Add-On for Nios4 for ticketing and helpdesk of
customers assistance intuitive and cheap

The Add-On component "Nios4 Ticketing" is a software of ticketing based on Cloud that helps small and medium businesses to simplify its Customer assistance processes.

A web service to add to all data management and App of Nios4.

If you are looking for a software of ticketing for helpdesk simple to use and intuitive, with wide range of functionality and the possibility of customizing the request sheet, Nios4 Ticketing Add-on component, is the perfect solution for you! PHOTOS and ATTACHMENTS can be added directly in the request from the Ticketing Portal.

REQUEST ACTIVATION

Why using the Add-on component Nios4 Ticketing for data management?

CHEAP Free for D-TEC and add-on component at fee with Unlimited Users
SIMPLE All your Customers use it by clicking on your Link
CUSTOMIZED The Web space has your Logo and the direct references to your Company

Simplify your work and those of your Technicians

The web interface for your Customer is customized with the Logo and info of your Company. The standard module of request can be personalized with only the needful information for you to understand the priority, PHOTOS and Attachments of the problem, the intervention to execute.

To keep track of each type of request of your Customers and for any working sector, the TIcketing system is integrable with all Nios4 management solutions. Ready to use, already present in D-TEC and addon component to enhance ReportOne, PocketSell and all other Nios4 Template.

With Nios4 Ticketing you can...

centralize all the requests in only 1 system, included PHOTOS and Attachments of the problem
avoid interruptions while you work to answer to calls, Whatsapp and e-mail
receive automatically alerts of new requests via email, don't miss any assistance
evaluate correctly the signaled problem and the type of work to execute
avoid errors connected to misunderstanding and forgetting
program the intervention assigning it to the right Technician
simplify the technicians work that every day they will find the interventions to execute in agenda
verify the status of the assistance request from when it started
control the storicity of the interventions avoiding that the Customer comes directly to you

When to use Nios4 Ticketing?

I MANUALLY TAKE THE REQUESTS and the management is becoming caotic besides not being able to keep all in mind to organise technical intervention.

TICKETING FREE for D-TEC
I TRIED OTHER PROGRAMS but have all fields and interfaces fixed non editable while I need a sheet tailored made for me.

SEND YOUR REQUESTS

Satisfied Customers

Ticketing Software for helpdesk Customers assistance intuitive and cheap, with complete functionalities that allows you the best offer to your Customers. Based on an easy and simplified User Interface, all your Customers can use it. For example, for those who use D-TEC, the program developed with Nios4 specialized in the management of maintenances and work reports, the component is free forever.

Annalena Rizzi - CEO Sica

"The Nios4 Ticketing really saves us time and we are really satisfied with it. We read the history of the work performed, and there is always a trace of the request from the moment it arrives until it is closed. The technicians finally no longer have to interrupt their work to respond on the fly to customer requests. "
Excellent service
Umberto Rinni - COO Ripal

"Excellent service, above all, for me who already used D-TEC, completely free. In addition to the management of technical interventions, now I can also manage all the requests that arrive during the day, without having to remember the activities already solved and those still to do. From the D-TEC App, checking the status of the request at any time so they are always even. "
Indispensable
Stefano Cintuti - Titolare Biones

Very convenient for managing help desk activities on the go. I'm always on the go and I can't answer all the customers who call or write on Whatsapp on the fly. I purchased the ticketing add-on for ReportOne, and finally I find all the requests in order of arrival and with a click I program them in the diary.
Absolutely to use